Contact the Help Centre

Email Us

Fill in our online form if you:

  • Need information before you fly
  • Want to change a booking
  • Want to request additional assistance on your journey
  • Want to give a compliment or give feedback
  • Want to make a complaint
  • Want to claim an expense
  • Want to make a compensation claim
  • Have a damaged bag
Email Us

Call Us

Making a change to a flight already booked?

Did you know it's quick and easy to make many changes online at Manage My Booking?

 

Customer Help Centre Operating Times:

  • Monday-Friday: 07:00–18:00
  • Saturday: 08:00–15:00
  • Sunday: 10:00–18:00

 

Please note: Our Customer Help Centre will operate the following times during the holiday season:

  • Wednesday, 25 December: Closed
  • Thursday, 26 December: 10:00-18:00
  • Wednesday, 1 January: Closed
  • Thursday, 2 January: 08:00-18:00

All in-between days will remain within our regular hours of operation.

Contact Us