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At the Airport
Unlike other airlines, we don’t require you to print your boarding passes or charge extra to check in at the airport.
We believe in giving our customers a choice. So if you are going on holiday – you can spend more time enjoying the journey than trying to interpret the rules. Our friendly staff at the airport will be delighted to get you checked in and on your way.
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Orkney Inter Islands
Passengers are reminded that check-in closes 20 minutes before departure, so please check in at the inter-island desk in good time.
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Loganair fires up special Bergen to Shetland service for Up Helly Aa
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Saab 340 Retirement Celebrations
- Set fare of £89 across all persons.
- No child discount applies.
- Subject to availability
- Availability may become more limited towards the event dates
- Subject to weather conditions on the days of the flight
- Precise routings will be subject to weather conditions on the day and at the Captain’s discretion.
- Bookings made at loganair.co.uk only eligible
- Circuit flights will operate on Saturday, 20 & Sunday, 21 January 2024, only
- Flights operate from/to Glasgow Airport only lasting approximately 45 minutes in length
- Customers may only bring hand luggage for the flight. Checked hold bags are ineligible for the journey
- Flights will operate under Loganair’s standard conditions of carriage
- Customers select their seats – certain seats are excluded for sale
- Customers will follow check in procedure as per a standard flight and will have to clear airport security checks
- Customers must bring a valid form of ID for travel
- Children aged 11 and under must travel with a full-fare paying accompanying adult
- Not eligible for ADS
- Not eligible for collecting Clan Points on the flight
- Not eligible for redeeming Clan Reward flights
- GreenSkies supplement included in fare
- Travel dates cannot be changed
- Flights are not refundable
- Customers may use mobile phones (in airplane mode) to capture images and video during the flight. These must clear airport security checks.
- The use of high-end recording equipment in-flight is prohibited due to cabin restrictions
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Advice For Customers
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Carriage Conditions
a Your free baggage allowance
We will carry some of your baggage free of charge. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations
b Excess baggage
You will have to pay a charge for the carriage of baggage over your free baggage allowance. Please ask us or our authorised agents for details of our excess baggage rates. Excess baggage will only be carried subject to space and weight being available on the flight. If excess baggage is not carried on the same flight, it will be forwarded to the ticketed destination airport as soon as possible. If you have been informed that your baggage will be transported on a later flight it is your responsibility at your own cost to collect such items on their arrival at your destination airport.
c Items you must not carry in baggage
You must not carry the following in your baggage (whether as checked baggage or unchecked baggage).
Items you are forbidden from carrying by law;
- Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the ‘International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air’ and the ‘International Air Transport Association (IATA) Dangerous Goods Regulations”.
- Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.
If we discover that you are carrying forbidden items, we will refuse to carry them. Please ask us or our authorised agents for information about forbidden items if you need it.
d Firearms
On some of our services we do not carry firearms and ammunition. On services where we do carry firearms and ammunition we may charge a fee. Firearms are not carried as part of your baggage allowance.
If you want us to carry firearms and ammunition, including sporting guns or ammunition, you must get our permission before you check-in. If you do not, we may decide not to carry them.
If you are travelling on a service where we carry firearms and you want us to carry sporting guns or ammunition, you must let us know before you check-in. If you do not, we may decide not to carry them.
All firearms and ammunition must be carried as checked baggage and we will not allow you to take them into the aircraft cabin.
All firearms carried as checked baggage must be unloaded, have the safety catch on and be suitably packed.
Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above.
You must make sure that you have all the documents you need for firearms and ammunition. If you do not, we may decide not to carry them and you will be responsible for any and all costs arising to arrange alternative transportation for them.
Please download and complete the Firearms/ Ammunition in baggage form.
e Dangerous items you must not take with you on to the plane
You must not take any item into the aircraft cabin if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it. You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law.
You must not take swords; replica, toy or antique guns; knives; archery bows; arrows or similar weapons into the aircraft cabin. Please note that ceremonial items such as a Skean Dhu are classed as dangerous items which cannot be carried on your person or in hand baggage.
We may either tell you to check in items referred to above as checked baggage or refuse to carry them altogether. This may vary by aircraft type in view of the cabin and baggage hold layout on each type. If you are intending to carry such items, we strongly recommend that you check with us before travelling. In any event, where we refuse to carry such items we will have no responsibility for them whatsoever.
f Fragile or perishable items
You must not include fragile or perishable items in your checked baggage (bags to be checked into the hold), and we will not be liable for damages to, fragile or perishable items or items of special value such as but not limited to:
Money and credit cards; jewellery; precious metals; computers; personal electronic devices; share certificates, bonds and other valuable documents; business documents; or passports and other identification documents. Samples, works of art, house keys or car keys; Cameras, or human remains, including ashes.
g We are not responsible for loss of or damage to forbidden items
If, despite the fact that an item is forbidden, you include it in your baggage, we will not be responsible for any loss or damage caused to it and we may refuse further carriage of such items on discovery.
h Our right to refuse checked baggage not properly and securely packed
- We will refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers. Information about acceptable packing and containers is available upon request;
- We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort of other passengers.
i Our right to search, screen and x-ray you and your baggage
- For reasons of safety and security we (or the airport operator of the airport from or through which you are flying) may ask to search and screen you and search, screen or x-ray your baggage. We will always try to search, screen or x-ray your baggage when you are present. However, if it is not possible or practical for you to be present, we may search your baggage in your absence.
2 If you do not allow us to carry out the necessary safety and security searches, screening and x-rays, we will refuse to carry you and your baggage.
3 If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.
j Checked baggage (baggage checked into the hold)
- You must put your name or other personal identification on each item of checked baggage.
- Upon check in of your checked baggage, we shall take custody of it and we will issue a baggage identification tag for each piece.
- We will carry your checked baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless applicable law says you must be present for customs clearance.
k Unchecked baggage (baggage you carry on the plane)
We set maximum dimensions and weights for unchecked baggage, which must also fit under the seat in front of you; or fit in an enclosed storage compartment in the cabin of the aircraft.
If your unchecked baggage exceeds the maximum dimensions or weights; does not fit under the seat in front of you or in an enclosed storage compartment; or we decide it is not safe you must check it in as checked baggage.
If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage. We will carry it in the aircraft cabin if you told us before you checked in that you wanted to take it into the aircraft cabin; we agreed with you before you checked in to carry it in the aircraft cabin; and you have paid us any extra charge that applies for this service.
Please ask us or our authorised agents for details of our charges.
l Collecting and delivering baggage checked into the hold
You must collect your checked baggage as soon as we have made it available at your place of destination or stopover. If you do not claim it within a reasonable time we may charge you a storage fee. If you do not claim your checked baggage within three months from the date we make it available, we may dispose of it without any liability to you.
Only the person with the baggage identification tag, and, if one has been issued, the baggage check, can claim a piece of checked baggage.
If a person claiming a piece of checked baggage cannot produce the baggage identification tag and, if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs.
m Animals
On some services we do not carry animals. If we agree to carry your animals, we will carry them subject to the following conditions.
1 On domestic flights (by which we mean flights within the common travel area of the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland) the following will apply.
- Only Assistance Dogs accompanying disabled passengers can be taken into the aircraft cabin.
- Assistance dogs will be carried free.
- We will carry domestic pet animals only as checked baggage on specific aircraft types
2 On international flights (by which we mean all flights other than domestic flights) the following will apply:
- Only assistance dogs accompanying passengers with a disability can be taken into the aircraft cabin. You must not take any other animals into the aircraft cabin.
- Assistance dogs accompanying disabled passengers will be carried free provided space is available in the cabin, without the need to withdraw an adjacent seat from service, in which case a charge may apply.
- Pet dogs and pet cats cannot be carried on international flights
- We will only carry assistance dogs, if it would be legal for them to arrive at your place of destination.
3 On all flights (by which we mean both domestic and international) the following will apply:
Assistance dogs accompanying passengers with a disability can be taken into the cabin if applicable laws and permits allow and arrangements have been made and are in place at the relevant airports.
Except for assistance dogs accompanying disabled passengers, animals and their containers will not be part of your free baggage allowance and you will have to pay an excess baggage charge for them.
You must make sure that all animals travelling as part of your checked baggage are put in proper, adequate and secure leakproof containers which provide reasonable space for your animal to ensure its welfare during the journey. If you fail to do this, we may decide not to carry the animals.
You must present to us all health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for the animals. If you fail to do this, we may decide not to carry the animals.
The animal must be at least 12 weeks of age.
Unless carrying the animals is covered by the liability rules of the convention, we will not be responsible for their loss, sickness, injury or death unless we have been negligent.
We are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animals. You must repay to us any fines, costs, charges, losses or liabilities we have paid or suffered because you did not have these documents.
From time to time we adopt regulations for carrying animals. Please ask us or our authorised agents for a copy.
Right of Refusal. We reserve the right, at our absolute discretion, to refuse to carry any animals. All carriage is in accordance with the conditions of carriage detailed in the current edition of the IATA Live Animals Regulations.
n Items removed by airport security personnel
We will not be responsible for, or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations, whether or not such items are subsequently retained or destroyed by such airport security personnel or are passed by them to us.
o Human Remains
Human remains (in the form of ashes) can be carried as hand baggage and hold baggage, but we recommend carrying as hand baggage. You should carry a copy of the death certificate and cremation certificate and the ashes must be securely packaged in an appropriate vessel and contained within your hand baggage. Please also notify our agents when checking in that you are carrying ashes.
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Advice For Customers
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Luggage
To ensure the safety of their aircraft and all those on board, passengers’ checked in hold luggage or cabin bag must not contain articles or substances that could pose a danger (some exemptions apply), these include: Batteries can short circuit and catch fire if they are carried loose in your bag. They must be protected against contact with other metal items (e.g. by being in their original packaging or own protective case) and carried in your cabin bag. Equipment containing such batteries should be carried in your cabin bag.
Lithium Batteries
The term “lithium battery” refers to a family of batteries with different chemistries, comprising of many types of cathodes and electrolytes. They are separated into:
- Lithium metal batteries generally non-rechargeable batteries that have lithium metal or lithium compounds as an anode. Lithium metal batteries are generally used to power devices such as watches, calculators, cameras, temperature data loggers.
- Lithium-ion batteries(sometimes abbreviated Li-ion batteries) a type of rechargeable battery commonly used in consumer electronics. Also included within lithium-ion batteries are lithium polymer batteries. Lithium-ion batteries are generally found in mobile telephones, laptop computers, etc.
General Requirements
General provisions applying to both lithium-ion and lithium metal batteries:
It is recommended that Personal Electronic Devices containing lithium batteries be carried in carry-on baggage. However, if this is not possible and they are in checked baggage, measures must be taken to prevent their unintentional activation.
Spare batteries (i.e., those not contained in a Personal Electronic Devices ) MUST be:
- in carry-on baggage; they are forbidden in checked baggage
- protected against short circuit, such as by
- leaving the batteries in original retail packaging;
- placing them separately in a plastic bag, such as those supplied at airport security points for liquids and gels; or
- taping the exposed terminals
Dangerous goods which cannot be taken onto an aircraft
If you check in with dangerous goods that fit into category 1 or 2 without prior notification they will be requested to be removed by airline staff or security officers under guidelines issued by the Department for Transport and Civil Aviation Authority.
- Corrosives materials– acids, alkalis, wet cell batteries, etc.
- Disabling devices– such as mace, pepper spray, etc.
- Electro shock weapons– (e.g. Tasers) – containing dangerous goods such as explosives, compressed gases. Lithium batteries, etc.
- Explosives– fireworks, flares, etc.
- Blasting Caps
- Detonators and Fuses
- Mines, grenades, and other explosive military stores
- Fireworks and other pyrotechnics
- Smoke-generating canisters and smoke-generating cartridges
- Dynamite, gunpowder and plastic explosives
- Flammable gas cylinders
- Flammable liquids– paint, petrol, lighter refills, solvents, varnish, etc.
- Flammable solids– firelighters, etc.
- Oxidising materials– bleach, peroxides, some fertilisers, etc.
- Strike anywhere matches
- Substances liable to spontaneous combustion
- Substances that emit flammable gases in contact with water
- Toxic (poisonous) substances – weed killer, insecticides, etc.
Dangerous goods for which you require Loganair approval to carry them on the aircraft.
The following list covers the items that can be carried on flights with Loganair, they will require the airline’s approval prior to flying:
- Avalanche rescue pack
- Camping stoves and fuel containers (empty and purged)
- Ammunition in checked baggage (Max 5kgs gross weight per Passenger: inclusive of ammo and storage container)
- Heat-producing articles – underwater torches, soldering irons, etc.
- Non-flammable gas cylinder – as part of a life-jacket or SCUBA gear
- Oxygen and other small cylinders for medical use
- Electric Mobility Aids
- Portable medical electronic devices containing lithium metal batteries exceeding 2 grams but not exceeding 8 grams (and spare batteries of such equipment)
- Self-inflating personal safety devices such as a life-jacket and small cartridges for other devices
- Dry ice (no more than 2.5 kg per person)
- Security-type equipment, such as attaché cases, cash boxes, cash bags, etc., incorporating dangerous goods as part of this equipment, for example, lithium batteries or pyrotechnic material
Items which are deemed dangerous or may affect the safety of the aircraft and/or its occupants will be confiscated. If you have any doubts regarding the suitability of an item, please contact the Customer Call Centre for further advice.
Please be reminded that all passengers are not to accept articles of baggage from other persons, and not to leave baggage unattended. Please contact a member of staff at the airport if you are given articles to carry for another person, or if you have not been able to keep your baggage under constant supervision.
More information on Dangerous Items can be obtained from the CAA.
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Prohibited Items
If you check in with dangerous goods that fit into category 1 or 2 without prior notification they will be requested to be removed by airline staff or security officers under guidelines issued by the Department for Transport and Civil Aviation Authority.
Dangerous goods which cannot be taken onto an aircraft:
- Corrosives materials – acids, alkalis, wet cell batteries, etc.
- Disabling devices – such as mace, pepper spray, etc.
- Electro shock weapons – (e.g. Tasers) – containing dangerous goods such as explosives, compressed gases. Lithium batteries, etc.
- Explosives – fireworks, flares, etc.
- Blasting Caps
- Detonators and Fuses
- Mines, grenades, and other explosive military stores
- Fireworks and other pyrotechnics
- Smoke-generating canisters and smoke-generating cartridges
- Dynamite, gunpowder and plastic explosives
- Flammable gas cylinders
- Flammable liquids – paint, petrol, lighter refills, solvents, varnish, etc.
- Flammable solids – firelighters, etc.
- Oxidising materials – bleach, peroxides, some fertilisers, etc.
- Strike anywhere matches
- Substances liable to spontaneous combustion
- Substances that emit flammable gases in contact with water
- Toxic (poisonous) substances – weed killer, insecticides, etc.
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Loganair announces service enhancements as part of continued customer focus
The UK’s largest regional airline, Loganair, is introducing a series of service enhancements as it commences its winter schedule.
The changes are part of Loganair’s ongoing commitment to improvement and delivering the highest possible standards of customer care.
Among the key initiatives are:
- Check-in times have been brought forward by 10 minutes to support on-time performance.
- Loganair’s check-in desk at Edinburgh Airport has been moved to a more visible and convenient location.
- The airline’s ATR42-600 next-generation aircraft, which offer an increased seat capacity and quieter, more comfortable cabin environment for customers, have now fully replaced its former Saab 340 aircraft at Glasgow Airport.
With Loganair continuing to upgrade its fleet across the network, adopting larger and more efficient aircraft that carry an increased number of passengers, check-in times have been brought forward by 10 minutes to ensure flights are able to depart punctually.
This means customers will be required to check in at least 40 minutes prior to departure compared with the previous final check in time of 30 minutes. Bag drop will also close 40 minutes prior to departure. Customers can additionally use the airline’s online check-in service up to four days in advance.
CEO Jonathan Hinkles said:
“As we head into our winter schedule, we continue to make incremental changes to improve customer experience, including bringing forward our check-in times. This will allow us to ensure all customers are cleared prior to departure as we offer larger aircraft that fly more passengers.
We’d also encourage our customers, especially those with hand baggage only, to use our online check-in wherever possible. Unlike many other airlines, our online check opens four days before departure, widening opportunity for customers to be able to use the capability in advance.
While these are small changes, they can make a big difference to satisfaction levels and experience.”
The improvements are part of a wider programme focused on customer experience and follow the introduction of customer feedback forms in July of this year. To date, more than 16,000 have been completed, providing valuable insight into experience at specific airports and points of journey. City of Derry Airport reports the highest customer satisfaction levels.
Loganair was recently found by the Civil Aviation Authority (CAA) to be among the global carriers with the most impressive levels of customer satisfaction. According to the CAA, Loganair ranks in the three airlines with the fewest complaints, with just 39 complaints per million customers. Of those complaints, the CAA upheld only 15%, therefore agreeing with Loganair’s assessment on 85% of claims.
In another boost for the airline, Loganair is now the 2023 European Regional Aviation Association (ERA) Airline of the Year after winning the prestigious accolade at a global gathering of airlines in Innsbruck, Austria, last month. Airline of the Year is the ERA’s top award.
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Edinburgh Airport Update - Sunday 15th December
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Disruption 29 August - UK Air Traffic Control IT Failure
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System Issues
Good Morning, we are happy to report that all our systems are back in action
Our systems have now been restored but unfortunately the Air Discount Scheme is still experiencing technical issues.
If you wish to book an ADS flight and you are travelling within the next 72 hours please call 0344 800 2855, if your travel is beyond that we ask for your patience.
An update will be provided as soon as possible. 17 Aug 1400hrs
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Good morning – we are currently experiencing system issues that affect our website, booking and check in systems – we are working hard to get everything back up and running but please allow extra time at the airport. Thank you for your patience.
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Flybmi update
We regret to inform customers that today, 16th February 2019, bmi Regional, a Loganair codeshare partner, has ceased operations with immediate effect.
At this time we can confirm the following:
Customers travelling on bmi Regional operated routes booked via Loganair.co.uk or who are on Loganair tickets
Any customer that has booked via our website or an agent on a Loganair ticket on the following routes will be contacted by Loganair as soon as possible with further information and advice.
- Aberdeen-Bristol
- Aberdeen-Oslo
- Aberdeen-Esbjerg
Customers travelling on Loganair operated flights who have booked with bmi Regional
Any customers that have booked via flybmi.com to travel on a Loganair operated routes are unaffected and can continue to check in at Loganair.co.uk or at a Loganair desk at their departure airport. No new bookings will be accepted at flybmi.com for Loganair operated flights.
For Press - Please refer to the press page on loganair.co.uk
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Security updates at UK airports - Summer 2024
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HIAL Industrial Action: Stornoway Flight Cancellations 13th/14th May
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Take off for Loganair’s new Norwich-Exeter route
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UK Regional Airline connectivity takes off with new Flybe and Loganair agreement
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Road Traffic Incident – Friday 12 April – Sumburgh Airport
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Your Options - Disruption 28 August - UK Air Traffic Control IT Failure
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Weather Disruption – Wednesday 27 September – Thursday 28 September 2023
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Weather Disruption – Thursday, 19 & 20 October 2023 – Storm Babet - Weather Policy
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Weather Disruption – Saturday, 21 October 2023 – Storm Babet - Weather Policy
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Weather Disruption – Sunday, 14 and Monday, 15 January
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Weather Disruption – Tuesday, 23 & Wednesday, 24 January
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Weather Disruption – Sunday, 20 October to Monday, 21 October
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Weather Disruption – Storm Bert - Saturday, 23 November 2024
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Weather Disruption – Storm Bert - Sunday, 24 November 2024
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Weather Disruption – Wednesday, 4 December 2024
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Weather Disruption - Cancelled Flights as of 17/02/2022.
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Weather Disruption – Thursday, 19 & 20 October 2023 – Storm Babet - Weather Policy Extension
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Weather Disruption - Storm Arwen (26th & 27th November)
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Loganair celebrates growth at Southampton with 350,000th customer
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Weather Disruption – Thursday, 2 November 2023 – Storm Ciaran - Weather Policy
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Weather Disruption – 02 November 2023 - Storm Ciaran Update
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Weather Disruption – Thursday, 5 December - Friday, 6 December 2024
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Weather Disruption – Saturday, 7 December 2024
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Weather Disruption – Wednesday, 18 December - Thursday, 19 December
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Loganair and British Airways codeshare makes flying worldwide from Teesside even easier
Loganair, the UK’s largest regional airline, has today 17 June announced a new deal with British Airways, enhancing connectivity from Teesside Airport.
The new codeshare agreement makes travel to destinations across the world faster, efficient and more convenient than ever, with customers able to connect onto British Airways routes flying on a “through ticket”, with the facility to check in hold baggage at their departure airport straight through to their destination.
Loganair currently operates flights from the airport to London Heathrow which, international coronavirus restrictions permitting, would typically connect Teesside, the North East and Yorkshire with more than 180 locations in 84 countries across the world.
The airline has an existing ‘codeshare’ agreement with British Airways from other destinations across the UK. Teesside International Airport has now been added to that which means passengers flying globally from Teesside via the UK’s biggest airport can book on one single ticket, at BA.com, to 134 onward destinations – subject to Government rules.
Under the deal, there is no need for passengers to recheck their bags and there is added protection against missing connections due to delays.
Fares can now be previewed via www.britishairways.com, with tickets available to book from 22 June for travel from 1 July onwards.
Kay Ryan, Chief Commercial Officer at Loganair, said: “I am delighted that our customers, wishing to connect through London Heathrow to the rest of the world, can now do so by booking via British Airways on one ticket, with all the security and peace of mind that brings to international travel. Our increased frequency, 3 flights a day from 12 July, means that many more worldwide connections are now available.’’
“Chris Fordyce, Head of Alliances at British Airways, said: “I am delighted to be growing our partnership with Loganair through this new codeshare route, and look forward to connecting customers in the Tees Valley with our extensive global network.”
Tees Valley Mayor Ben Houchen said: “The adding of Teesside International to the British Airways and Loganair codeshare agreement is another fantastic coup that, as Government continues to review the rules on travelling abroad, makes our airport more global and outward-looking than ever. This arrangement with British Airways cuts down on queuing times, stress and hassle for people travelling abroad for business or a much-deserved holiday.
“The global aviation industry has obviously been hit hard by coronavirus, but it’s essential that we put measures in place now so that we’re in a position for a speedy and smooth take-off as restrictions ease. That’s also why we’ve also made massive multimillion-pound improvements to our terminal building, so we can quicky process more and more passengers as they take advantage of these and other routes.
“Together, it all means we’re ready to wow not only tourists, but also investors and businesspeople, who will see the airport as a great asset if they’re looking to relocate here. Teesside International’s a key part of my plan for jobs and we’re continuing to grab all of the opportunities it presents with both hands.”
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Weather Disruption – Sunday, 14 to Tuesday, 16 January
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Weather Disruption – Sunday, 21 & Monday, 22 January
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Loganair celebrates milestone at Newcastle Airport
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Loganair’s Tiree station manager celebrates 40 years in the job
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Loganair update on strike action at HIAL airports – 19 & 22 December 2022
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Assistance Dogs
Please note: we cannot carry pets to/from London City Airport.
1.1 Pets in the Cabin
Service animals such as 'Assistance Dogs' can only travel in the cabin.
1.2 What is an Assistance Dog?
An Assistance Dog has been trained to assist a person with a disability or medical condition and has been determined to be able to travel safely in the aircraft cabin. For your Assistance Dog to travel with you in the cabin, they must:
- be trained to assist you with a disability or medical condition
- have documentary evidence confirming that it has been trained as an Assistance Dog
- wear an identifying jacket/harness and
- remain under your control at all times
- if your dog does not meet these criteria, it must travel as a domestic pet
1.3 Booking your Assistance Dog
Regarding documentation for your Assistance Dog, you can book your service dog at the same time you book your flight. However, we recommend no later than 48 hours before departure to validate your documentation and ensure everything is in place for the day you travel. When booking, you should provide the documentation; you may also be asked to present this at the airport. Therefore, we recommend carrying a copy.
Please allow plenty of time for staff to make the necessary checks.
1.4 Emotional Support Dogs
Loganair does not accept emotional support dogs in the cabin; they must travel in the hold in a specific animal container.
1.5 Guide, Hearing & Medical Alert Dogs
If you need to travel with a registered guide, hearing or medical alert dog, you can do so on the routes detailed below but subject to the following restrictions:
All flights between the United Kingdom & Northern Ireland and the EU, including Switzerland and Norway (including UK Domestic routes)
- You must also have official documentation which confirms that the dog is a fully-trained assistance dog or is under the control of a trainer.
The documentation (which can be the Assistance Dogs (UK) ID Book) must be from an organisation that is affiliated with one of the following:
- Assistance Dogs International (ADI)
- Assistance Dogs UK (ADUK)
- International Guide Dog Federation (IGDF) *The dog must wear a standard identifying jacket or harness
If travelling between the UK and the EU, you must also.
- have official documentation confirming that your assistance dog meets the UK Pet Passport Scheme requirements.
For all flights starting and finishing within the EU, including Switzerland and Norway but excluding the United Kingdom and Ireland, You must have official documentation which confirms that the dog is a fully trained Assistance Dog or is under the control of a trainer.
The documentation must be from an organisation that is affiliated with one of the following:
- Assistance Dogs International (ADI)
- Assistance Dogs UK (ADUK)
- International Guide Dog Federation (IGDF)
*The dog must be wearing a standard identifying jacket or harness
1.6 On the day of travel
You should arrive early enough to complete all required procedures at the check-in desk; please arrive no later than 90 minutes before the flight. Your check-in will be completed, and you will make your way to the gate no later than 30 minutes before departure. The gate agent will board you in advance of all other passengers. Your dog should wear its harness and/or tabard for travel. On taking your seat onboard, you must secure your dog's harness to the seat belt using a seat belt extension provided by the cabin crew; the seat belt MUST be secured to the harness for take-off and landing, just as passengers do.
1.7 Our Liability
Loganair cannot accept liability for any animals that are not correctly documented. We recommend that you contact the airport authority of the UK airport before you travel to confirm Pet Passport details. Contact details are available via the airport websites, or you can get advice from Guide Dogs UK or the Pet Travel Scheme helpline. Subject to the above restrictions, the dog, containers, and food will be carried free in addition to the standard free baggage allowance. If possible, please let us know more than 14 days before your flight is due to leave if you are travelling with a guide or assistance dog; this will help ensure we have availability to accommodate your assistance dog. Please make sure you check in at least 2 hours before your flight is due to leave.
1.8 Refusal of carriage
Loganair will not accept dogs their owners have self-certified as emotional support dogs or other categories. Carriage of Assistance Dogs is subject to space availability on the aircraft. To help us ensure we have enough space for your Assistance Dog, we strongly suggest that customers notify Loganair of their intention to book an Assistance Dog at least 14 days before travel.
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