Advice For Customers With Bookings Affected By Flybe Closure
As you may already be aware, Flybe has sadly ceased trading with immediate effect and will no longer be operating any further air services.
How Loganair can assist customers with bookings affected by the administration of Flybe depends on the particular circumstances relating to your booking.
Understandably this is a distressing time for both the employees of Flybe and customers who have travel plans with the airline. Furthermore, Loganair wishes to make it as clear as possible how we can assist those affected and to provide advice in cases where we cannot.
Our Chief Executive, Jonathan Hinkles said: “The collapse of a long-standing airline like Flybe marks a desperately sad day, especially for the airline’s dedicated team of employees and for customers facing disruption to their journeys"
How's My Booking Affected?
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If your booking contains flights operated by Flybe, customers will shortly be contacted directly by Loganair in relation to their booking.
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Loganair is unable to provide refunds for connecting itineraries booked via flybe.com, please contact your Debit/Credit card issuer or insurer.
If you made a booking at Flybe.com which contained only Loganair Point-Point flights, please check-in as normal.
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For bookings made via the travel trade issued on Loganair (682) tickets, containing Flybe flights, please contact your agent.
For bookings made via the travel trade issued on Flybe (267) tickets, containing Loganair flights, please contact your agent.
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For any bookings made with an online travel agent containing Flybe operated flights, or tickets for Loganair operated flights issued on Flybe (267) tickets, please contact your agent.
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Loganair cannot accept any Flybe bookings or Flybe tickets issued via a Travel Agent for routes it plans to operate. Those customers must either contact their Travel Agent or Card Issuer for a refund and then re-book onto the new Loganair services.
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To discuss corporate requirements please contact donnamchugh@loganair.co.uk
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If you have a booking made at Loganair.co.uk or on a Loganair (682) Ticket, containing Flybe operated flights, you may contact our dedicated advice line: 0141 483 3482
Note, due to high call volumes, the line may be busy take some time to answer your call.
If you have a booking made at Flybe.com or a booking made via a Travel Agent, or Online Travel Agent, you are advised to contact either your insurer, payment card issuer or your Agent who will be best placed to assist you.
Routes Protected By Loganair
Loganair will safeguard UK regional connectivity by taking up 18 routes formerly flown by Flybe, with the addition of around 400 new flights each week
The 18 routes – from existing Loganair base airports at Aberdeen, Edinburgh, Glasgow, Inverness and Newcastle – will be launched progressively over the next three months. The majority of these key air routes will commence as early as next week.
All flights are already on sale at loganair.co.uk and via the Travel Trade
